level up your emotional intelligence (gamified)

 

Overview:

This course is designed for restaurant managers.  It covers five main topics: self-awareness, self-regulation, empathy, active listening, and relationship building. This course is a part of a larger learning program that includes both physical learning experiences, as well as iPad e-Learning. 

*Due to organizational confidentiality, only screenshots of the course can be provided.

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Design:

This is a gamified course where learners choose an avatar at the beginning of the course. There is then a menu with the 5 main topics. After each section, the learner is presented with scenario questions where they have to make an emotionally intelligent decision based on what they learned. They earn coins (emotional currency) for each correct answer. Additionally, the use of sound effects, narration, motion paths, and animations help add to the learner engagement. 

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Process:

This course started out with many conversations about scoping and the audience. We met with many of our leadership individuals in the restaurants to ensure our scope would be relevant to our learners. I then researched, outlined, and storyboarded. The writing process involved close attention to the brand voice and brand elements. Our SMEs played a large role in helping make the scenario questions as real as possible based on their experiences in the restaurant. After this, design mockups were created in Powerpoint. I also custom designed the assets (avatars, coins, icons, animations) in Procreate and then refined them in Illustrator. Vyond and Storyline were then used to build out the course content. The course makes use of variables to customize the experience based on the selected avatar. Motion paths and animations were also heavily used to make the experience engaging and interactive. 

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Tools Used:

Powerpoint 
Vyond 
Procreate 
Illustrator 
Articulate Storyline